Remote Support - Mac
If you need help from our staff and we need remote access to your computer and not sure how to do it. Follow this steps.
We will either provide you a link in your email or ask you to go to https://inspired.screenconnect.com/, if we provided a link in your email click on the link and go to the 2nd image and follow the instructions, if we asked you to go to https://inspired.screenconnect.com/ you will see a page that looks like this, our staff will tell you unique code that will be used to connect to your computer.
After typing the code provided click on the arrow to continue, a page will prompt that looks like this
Click on 'Download App'
If you are using chrome you might get an error, click on the little arrow up and click on 'keep'.
After clicking on 'Keep' click again on the same small arrow and click 'Open in Finder', select to open the file you downloaded, it's a compressed file and it should extract the file inside automatically called Inspired Support Client, open that file and a message will show up, click to 'open'
After it opens if you have Mojave, Catalina which are Mac Operating System versions, or a newer version a window will pop-up asking you to give permission to our software see your computer screen, click on 'Open System Preferences'
A page like this should show up, if not, on the top left of your screen click on the Apple Logo and click on System Preferences, then find 'Security & Privacy' then click on the 'Privacy' tab and find the Accessibility option.
Click on the lock at the bottom left and you'll be prompted to type your Mac credentials.
After typing in your user name and password click in 'unlock'.
Check mark the 'Inspired Support Client' option
Now scroll to the bottom of the page and find 'Screen Recording' and also check mark the 'Inspired Support Client' option.
A message will pop up asking to quit the program, click on 'Later'
Now click on the lock so it locks your settings again, after that you are good to go and one of our staff will be able to help you remotely.